Refund and Billing Policy

Effective date: September 28, 2026

This Refund and Billing Policy applies to FastPickDrop website purchases, paid dispatch services, and related fees unless a signed carrier agreement says otherwise. If there is a conflict, the signed carrier agreement controls.

1. Service fees

Unless the signed carrier agreement states otherwise, FastPickDrop’s planned fee is:

• 8% of qualifying booked carrier revenue; and
• A minimum of $350 per active truck per service week.

The signed agreement must explain what revenue counts, when a fee is earned, whether accessorial charges are included, how cancellations are treated, and when invoices are due.

2. What fees pay for

Fees pay for dispatch and back-office work. They do not pay for guaranteed loads, guaranteed rates, guaranteed mileage, or guaranteed revenue.

3. Refunds and billing corrections

We may issue a refund, credit, or correction when:

• We charged the wrong amount.
• We charged twice for the same fee.
• We charged for a service that FastPickDrop did not provide because of our error.
• The signed agreement expressly allows a refund.
• Applicable law requires a refund.

4. Charges that are generally not refundable

Refunds are generally not available for:

• A load or rate that did not meet your expectations.
• Broker rejection or failure to approve a carrier.
• Low freight volume or changing market conditions.
• A load you rejected after FastPickDrop performed the agreed work.
• A load cancelled because of the carrier, driver, equipment, broker, shipper, receiver, weather, traffic, or another third party.
• Broker deductions, cargo claims, detention disputes, layovers, or nonpayment by another party, unless FastPickDrop made a billing error.
• Services already performed before cancellation.
• Failure to use the service after paying for it.

5. Cancellation

Either party may end ongoing service according to the signed carrier agreement. Cancellation does not erase fees already earned or invoices already due. FastPickDrop will stop future recurring charges after the effective cancellation date, subject to the agreement.

6. Refund request

To request a refund or billing review, email enquire@fastpickdrop.com within 30 days after the disputed invoice or charge. Include your legal company name, invoice or transaction number, amount disputed, reason, and supporting documents.

We aim to review requests within five business days. Approved refunds normally go to the original payment method within 7–10 business days, subject to the payment provider.

7. Chargebacks

Please contact us first so we can investigate billing errors. Nothing in this policy prevents you from exercising rights that cannot legally be waived. We may provide the signed agreement, invoices, service records, and communications to a payment provider when responding to a dispute.

8. Contact

Billing email: enquire@fastpickdrop.com
Phone: (954) 546-2632
Address: 12747 Olive Blvd Ste 300C, Saint Louis, MO 63141-6290, United States
Service hours: Monday to Friday, 9:00am – 5:00pm Central